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Mukilteo: (425) 250-5449

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Return & Order Cancellation Policy

At Overstock Flooring, we're here to provide the best customer service in the industry, even if you have items to return. If that's you, the following detail should provide all the information you need. If you still have questions, please call us (see numbers below).

The minimum carton return amount is four. If you have three or fewer cartons left over, keep in storage. Extra materials are handy for repairs, should you need them. Otherwise, you may return or exchange four or more unopened, resalable items to Overstock Flooring within 15 days after receipt or will call availability, some restrictions apply.

If you decide to cancel an order, please call us immediately, as all order cancellations must be processed initially by phone. After your first call, we will follow up by e-mail with cancellation or return updates.

Please have your order number ready and follow these easy steps for return authorization and shipping instructions:

  • Call 206-438-3022(Seattle Store) or 425-250-5449 (Mukilteo Store)
  • You are responsible for all original shipping and freight costs (typically 10 - 25% of total order) which may be different from the promotional rate on your invoice.
  • Your refund will be processed within 15 days of return.
  • Your refund will be provided via the same method by which you paid, unless you paid cash - in which case, we'll refund by check mailed Fridays via USPS.
  • A 20% restocking / cancelation fee will be applied for all returned items not purchased with an Overstock Flooring installation, and any items returned without return authorization - including canceled orders and refused shipments. This is in addition to original and return shipping charges, if any.

Non-returnable items:
  • Accessories including trim, adhesives, underlayments, moldings, and cleaning materials.
  • Promotional & Clearance products such as Odd-Lots, Truckload Specials, Blowouts, Weekly Specials and Clearance items.
Did we deliver the wrong items?

Send us an e-mail at info@overstockflooring.com and include a picture of the item ID on the product label, or simply provide the item ID with a complete description of the product received. We'll correct the problem right away.

Order cancellation hours:

Monday- Friday, 8:00 am - 4:30 pm, PST.

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